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puzzleYOU

Please allow 1-2 business days after contacting us to receive a response. Our Customer Service hours are Monday to Friday from 8 am to 4 pm ET. All requests are processed in the order in which they are received.*Please note that responses may take longer during the holiday season.

Please allow 1-2 business days after contacting us to receive a response. Our Customer Service hours are Monday to Friday from 8 am to 4 pm ET. All requests are processed in the order in which they are received. *Please note that responses may take l

How long will it take Customer Service to respond?

Customer Service

How do I create an account?

How do I sign in to my account?

I forgot my password - what do I do?

How do I reorder a puzzle?

Account

What products does puzzleYOU offer?

What size puzzle should I order?

What is the size of a completed puzzle?

What size are the puzzle pieces?

What are the puzzles made of?

What size is the box?

Do you sell puzzle frames or glue?

Products

Which photo file formats can be used?

What is the recommended image resolution?

What is the maximum file size I can upload?

Which picture color mode is required?

Will my picture be edited?

I would like to crop my photo. What dimensions should it have?

Can colors change during printing?

Can I use any image to create my puzzle?

Image Files & Quality

I want to send a puzzle as a gift - what are my options?

Can I order more than one photo puzzle at once?

Can I reorder a puzzle?

How do I create a puzzle?

What payment methods can I use?

Where can I redeem a promotional code?

Will my puzzle come with a guide to help me solve it?

What kind of box designs can I choose?

Where do I find the invoice for my order?

Is ordering online secure?

Is my personal information protected?

I have a tax exemption - how do I order?

Ordering & Payment Methods

Can I have a different shipping address than my billing address?

When will my order be delivered?

Can I check the status of my delivery?

My order is a gift - can you speed up my order?

Can I pick up my order in person?

What are the shipping costs?

Which courier delivers my package?

I can't find my order - what do I do?

Shipment & Delivery

Can I get a refund if I do not like my photo puzzle?

How do I report an issue with my order?

Replacements & Refunds

How do I contact Customer Service?

Can you check or edit my photo for me before I create my puzzle?

My puzzle is missing pieces - what should I do?

Can I order puzzles for my company or employees?

Can I place a bulk order?

I'm an artist. Can I sell your puzzles with my art?

Who should I contact for media requests?

Do you offer samples?

Can I cancel my order?

What happens if I receive the wrong puzzle?

How long will it take Customer Service to respond?Updated 2 months ago