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Explore solutions to common account questions, from login help to order history.

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Learn more about what products we offer, dimensions, materials, and more!

Image Files & Quality

Find out what image size and format to use, how to crop your photos, and what impacts the final printed product.

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Get answers to questions about ordering and checkout, payment methods, promo codes, and your data.

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See details about shipping speeds and costs, delivery, and how to check your shipping status.

Replacements, Returns & Refunds

Read about reporting issues with your order and important details on refunds.

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Learn about customer service, media requests and other special inquiries.

How-To Articles

Articles

What is the size of a completed puzzle?

The finished dimensions of each of our photo puzzle options are below:. When creating your custom puzzle, you will have the option to resize or crop your photo to fit the puzzle. Please note that the very edges of the design are sometimes cut off dur

What is the recommended image resolution?

We recommend using a photo that comes as close as possible to the printing size of each puzzle, listed in pixels below. Photos that exceed these sizes may look worse due to compression. The final product clarity depends not only on the file size and

I would like to crop my photo. What dimensions should it have?

The dimensions vary according to the number of pieces of the puzzle you'd like to create. Single-photo puzzles use a 3:4 or 4:3 aspect ratio, while the aspect ratios used for collage puzzles are varied. The clearest puzzles will be created with photo

What size are the puzzle pieces?

The size of the puzzle pieces varies by piece count. The more pieces a puzzle has, the smaller those pieces usually are. The piece sizes for each puzzle are listed below. Please note that the sizes given are approximates - the exact size of each piec