Shipment & Delivery
See details about shipping speeds and costs, delivery, and how to check your shipping status.
Can I have a different shipping address than my billing address?
Yes, you can fill in a different shipping address from the billing address during checkout. This option makes it easy to send photo puzzles to someone as a gift! If you cannot receive your shipment to your address for any reason, you can fill in an a
When will my order be delivered?
Your order's delivery date estimate is shown throughout the ordering process. The final estimated delivery date will be shown in your shopping cart and depends on your location, selected shipping speed, and other variable factors like the time of yea
Can I check the status of my delivery?
Yes! Once a shipping label has been created, we'll email you the tracking number of your order. You can use this tracking number to see the current status of your order on the UPS website. Please note tracking information can take some time to update
My order is a gift - can you speed up my order?
Unfortunately, there's nothing we can do to speed up production of an order. Our production process is already optimized to manufacture and deliver each order as quickly as possible. Once you place your order, it is processed directly into our automa
Can I pick up my order in person?
Unfortunately, no, you cannot pick up your order in person.
What are the shipping costs?
Most orders $99+ receive free Ground shipping! Orders that contain SMART SORTED or an Advent puzzle will always have an Express shipping charge of $19.99. For orders less than $99, Ground shipping is a flat rate of $9.99. You may also select the fast
Which courier delivers my package?
We send your order with UPS, the courier we believe to be the most reliable and efficient. We trust that UPS will deliver your package quickly and safely.
I can't find my order - what do I do?
We're happy to help as much as we can! Sometimes, an order will be marked as delivered up to 24 hours before UPS actually drops off the package. If your order has been marked delivered, but you can't find it, please wait 24 hours before contacting u