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puzzleYOU

<p>Yes! Once a shipping label has been created, we&apos;ll email you the tracking number of your order. You can use this tracking number to see the current status of your order on the UPS website. Please note tracking information can take some time to update. Our customer service team sees the same details that you do on the UPS website.&#xA0;</p><p>Please also note that packages may be marked as delivered up to 24 hours before delivery has actually occurred. If your package has been marked as delivered but you cannot find it, please wait an additional day before contacting our customer service. If your order is still missing 24 hours after being marked as delivered, then we can work with you and UPS to either locate your order or re-ship your order.</p>

Once your package transfers to the UPS courier, a tracking number will appear in your account. By clicking on this tracking number, you will be redirected to the UPS site to see the current status of your order. The link to your account will be in your order confirmation.

Can I check the status of my delivery?

Shipment & Delivery

How do I create an account?

How do I sign in to my account?

I forgot my password - what do I do?

How do I reorder a puzzle?

Account

What products does puzzleYOU offer?

What size puzzle should I order?

What is the size of a completed puzzle?

What size are the puzzle pieces?

What are the puzzles made of?

What size is the box?

Do you sell puzzle frames or glue?

Products

Which photo file formats can be used?

What is the recommended image resolution?

What is the maximum file size I can upload?

Which picture color mode is required?

Will my picture be edited?

I would like to crop my photo. What dimensions should it have?

Can colors change during printing?

Can I use any image to create my puzzle?

Image Files & Quality

I want to send a puzzle as a gift - what are my options?

Can I order more than one photo puzzle at once?

Can I reorder a puzzle?

How do I create a puzzle?

What payment methods can I use?

Where can I redeem a promotional code?

Will my puzzle come with a guide to help me solve it?

What kind of box designs can I choose?

Where do I find the invoice for my order?

Is ordering online secure?

Is my personal information protected?

I have a tax exemption - how do I order?

Ordering & Payment Methods

Can I have a different shipping address than my billing address?

When will my order be delivered?

My order is a gift - can you speed up my order?

Can I pick up my order in person?

What are the shipping costs?

Which courier delivers my package?

I can't find my order - what do I do?

Can I get a refund if I do not like my photo puzzle?

How do I report an issue with my order?

Replacements & Refunds

How do I contact Customer Service?

How long will it take Customer Service to respond?

Can you check or edit my photo for me before I create my puzzle?

My puzzle is missing pieces - what should I do?

Can I order puzzles for my company or employees?

Can I place a bulk order?

I'm an artist. Can I sell your puzzles with my art?

Who should I contact for media requests?

Do you offer samples?

Can I cancel my order?

What happens if I receive the wrong puzzle?

Customer Service

Can I check the status of my delivery?Updated 2 months ago