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puzzleYOU

<p>Your order&apos;s delivery date estimate is shown throughout the ordering process. The final estimated delivery date will be shown in your shopping cart and depends on your location, selected shipping speed, and other variable factors like the time of year and weather conditions. UPS typically delivers on the 2nd working day after your order is shipped. Unforeseen circumstances such as natural disasters may impact shipping speeds, while known factors like increased shipping volume during the holiday season can also affect delivery dates.&#xA0;</p><p>We will send you a tracking number via email once a shipping label has been created. Please remember that UPS usually does not deliver on Saturdays. If you live in a more remote area, delivery may also take longer. While we do our best to promptly produce and ship your order, we have no control over final delivery of your order after UPS has taken possession of it.</p>

Your puzzle's expected delivery date is located on our homepage, as well as in the shopping cart. UPS usually delivers the parcel on the 2nd working day after shipping. We will inform you by e-mail and send you a tracking number once the package leaves the production department. Please remember that UPS usually does not deliver on Saturdays. If you happen to be in a remote area, please note that the delivery might take longer.

What is the delivery time of my order?

Shipment & Delivery

How do I create an account?

How do I sign in to my account?

I forgot my password - what do I do?

How do I reorder a puzzle?

Account

What products does puzzleYOU offer?

What size puzzle should I order?

What is the size of a completed puzzle?

What size are the puzzle pieces?

What are the puzzles made of?

What size is the box?

Do you sell puzzle frames or glue?

Products

Which photo file formats can be used?

What is the recommended image resolution?

What is the maximum file size I can upload?

Which picture color mode is required?

Will my picture be edited?

I would like to crop my photo. What dimensions should it have?

Can colors change during printing?

Can I use any image to create my puzzle?

Image Files & Quality

I want to send a puzzle as a gift - what are my options?

Can I order more than one photo puzzle at once?

Can I reorder a puzzle?

How do I create a puzzle?

What payment methods can I use?

Where can I redeem a promotional code?

Will my puzzle come with a guide to help me solve it?

What kind of box designs can I choose?

Where do I find the invoice for my order?

Is ordering online secure?

Is my personal information protected?

I have a tax exemption - how do I order?

Ordering & Payment Methods

Can I have a different shipping address than my billing address?

When will my order be delivered?

Can I check the status of my delivery?

My order is a gift - can you speed up my order?

Can I pick up my order in person?

What are the shipping costs?

Which courier delivers my package?

I can't find my order - what do I do?

Can I get a refund if I do not like my photo puzzle?

How do I report an issue with my order?

Replacements & Refunds

How do I contact Customer Service?

How long will it take Customer Service to respond?

Can you check or edit my photo for me before I create my puzzle?

My puzzle is missing pieces - what should I do?

Can I order puzzles for my company or employees?

Can I place a bulk order?

I'm an artist. Can I sell your puzzles with my art?

Who should I contact for media requests?

Do you offer samples?

Can I cancel my order?

What happens if I receive the wrong puzzle?

Customer Service

When will my order be delivered?Updated 2 months ago