Replacements, Returns & Refunds
Read about reporting issues with your order and important details on refunds.
Can I get a refund if I do not like my photo puzzle?
Unfortunately, since each puzzle we produce is a custom product, we cannot offer a refund simply because a customer doesn't like it (and we do not accept returns). We will, however, always work with you if your puzzle arrives damaged, missing pieces,
How do I report an issue with my order?
puzzleYOU prioritizes customer satisfaction with every order. If you have an issue with your order, please contact our customer service team promptly, and we'll happily assist you! Please note that we may request photos of the issue.
What is your return policy?
Because every puzzle is a unique, customized product, we do not accept returns. We will, however, always provide a free replacement if we make a mistake! For more information, please see our Return Policy.