Ordering & Payment Methods
Get answers to questions about ordering and checkout, payment methods, promo codes, and your data.
I want to send a puzzle as a gift - what are my options?
A custom photo puzzle is a fantastic gift! Our premium puzzles often become keepsakes that folks treasure for years to come. To make it easier to create the perfect puzzle for any recipient or occasion, you can browse Puzzle Gift Ideas, or you can fi
Can I order more than one photo puzzle at once?
Absolutely! After adding your first custom puzzle to the shopping cart, simply continue shopping to design multiple puzzles. If you want to order multiple puzzles, we recommend ordering them together to save on time and shipping costs! Please note we
Can I reorder a puzzle?
If you created an account with us, were logged in when you placed your order, and placed your order after October 15, 2025, you can reorder any puzzle that you created in the last 2 years from within your account. For instructions on how to reorder y
How do I create a puzzle?
Creating your own custom photo puzzle is simple and easy. All you need to do is select the number of pieces you want and a template, upload your photos, choose your box, and check out! If you run into any problems along the way, we're here to help. F
What payment methods can I use?
We accept most major credit (and debit) cards, as well as PayPal, Apple Pay, Google Pay, Amazon Pay, and Venmo. Please see more details by payment method below:
Where can I redeem a promotional code?
During checkout, select Coupon (under Show Details on mobile) to expand the promotional area and show a space where you can enter your promo code. After entering the code, your order total will reflect your discount or promotional value. You can only
Will my puzzle come with a guide to help me solve it?
While none of our puzzles include a separate image guide for helping to solve the puzzle, your box will show the puzzle design! With vivid printing on premium linen, it serves as an excellent visual key, and it's less easy to lose than a separate pri
What kind of box designs can I choose?
We have an array of box designs to choose from! Some templates have a matching box, but most options let you choose your perfect pairing. While we don't include a separate guide for completing your puzzle, the puzzle box features vivid printing on a
Where do I find the invoice for my order?
Your order invoice will be included with your order confirmation email. If you've created an account with us, you can also sign in to view your order history and invoice for each order! Customers who choose guest checkout will only have access to the
Is ordering online secure?
The short answer is yes! We use the TLS-security system (Transport Layer Security), along with 128-bit encryption when transferring data. This technology provides the ultimate security online. It's the same reliable security that banks use for data p
Is my personal information protected?
We never sell or trade your data. We take great care handling your data so that you can browse, shop, and order with confidence. More details are available in our Privacy Policy.
I have a tax exemption - how do I order?
To ensure taxes will be exempted, please create an account, then contact us with your tax exemption form for validation. Once your tax exemption has been verified, we'll be able to remove taxes from your order.