If you can’t find the answer you need above, contact us!

puzzleYOU

To reset your password, please go to the log in page (found by clicking the person icon at the top of any page) and select &quot;Forgot your password?&quot; under the log in button. You will be prompted to enter your email, then click the Reset Password button. If you have an account with us, you&apos;ll receive an email with instructions on how to reset your password. If you do not receive an email, please double check the spelling.If you don&apos;t have an account with us, you will not receive an email and should proceed to create a new account. You can create an account by choosing Create Account on the log in page.If you have any issues, feel free to reach out to customer service for more help!

To reset your password, please go to the log in page (found by clicking the person icon at the top of any page) and select "Forgot your password?" under the log in button. You will be prompted to enter your email, then click the Reset Password button

I forgot my password - what do I do?

Account

How do I create an account?

How do I sign in to my account?

How do I reorder a puzzle?

What products does puzzleYOU offer?

What size puzzle should I order?

What is the size of a completed puzzle?

What size are the puzzle pieces?

What are the puzzles made of?

What size is the box?

Do you sell puzzle frames or glue?

Products

Which photo file formats can be used?

What is the recommended image resolution?

What is the maximum file size I can upload?

Which picture color mode is required?

Will my picture be edited?

I would like to crop my photo. What dimensions should it have?

Can colors change during printing?

Can I use any image to create my puzzle?

Image Files & Quality

I want to send a puzzle as a gift - what are my options?

Can I order more than one photo puzzle at once?

Can I reorder a puzzle?

How do I create a puzzle?

What payment methods can I use?

Where can I redeem a promotional code?

Will my puzzle come with a guide to help me solve it?

What kind of box designs can I choose?

Where do I find the invoice for my order?

Is ordering online secure?

Is my personal information protected?

I have a tax exemption - how do I order?

Ordering & Payment Methods

Can I have a different shipping address than my billing address?

When will my order be delivered?

Can I check the status of my delivery?

My order is a gift - can you speed up my order?

Can I pick up my order in person?

What are the shipping costs?

Which courier delivers my package?

I can't find my order - what do I do?

Shipment & Delivery

Can I get a refund if I do not like my photo puzzle?

How do I report an issue with my order?

Replacements & Refunds

How do I contact Customer Service?

How long will it take Customer Service to respond?

Can you check or edit my photo for me before I create my puzzle?

My puzzle is missing pieces - what should I do?

Can I order puzzles for my company or employees?

Can I place a bulk order?

I'm an artist. Can I sell your puzzles with my art?

Who should I contact for media requests?

Do you offer samples?

Can I cancel my order?

What happens if I receive the wrong puzzle?

Customer Service

I forgot my password - what do I do?Updated 2 months ago