Why can't I see my order in my account?Updated 3 months ago

There are a few reasons you might not see your order in your account:

• you weren't signed in when you checked out or check out as a guest
• a different email address/account was used during checkout
• there was a typo in the email address during checkout
• your order was placed before October 15, 2025

For help locating your order or to have your order moved into your new account, please contact customer service and include your order number and the email address of the account you'd like the order moved into.