If you can’t find the answer you need above, contact us!

puzzleYOU

<p>Please upload your pictures in RGB or sRGB color mode. Black and white photos that are JPG files should be in sRGB and not grayscale. Additionally, our software will produce an error message if images are uploaded in CMYK color mode. Our customer service team is always available for assistance!</p>

Please transfer your pictures in RGB or sRGB color space. sRGB is the standard color space of most digital cameras. Please save black and white photos as a JPG file in sRGB and not grayscale. Additionally, our software will produce an error message if any images stored in the CMYL color space are uploaded. Our customer service team is always available for assistance if this happens.

Which color space of my picture is required?

Image Files & Quality

How do I create an account?

How do I sign in to my account?

I forgot my password - what do I do?

How do I reorder a puzzle?

Account

What products does puzzleYOU offer?

What size puzzle should I order?

What is the size of a completed puzzle?

What size are the puzzle pieces?

What are the puzzles made of?

What size is the box?

Do you sell puzzle frames or glue?

Products

Which photo file formats can be used?

What is the recommended image resolution?

What is the maximum file size I can upload?

Which picture color mode is required?

Will my picture be edited?

I would like to crop my photo. What dimensions should it have?

Can colors change during printing?

Can I use any image to create my puzzle?

I want to send a puzzle as a gift - what are my options?

Can I order more than one photo puzzle at once?

Can I reorder a puzzle?

How do I create a puzzle?

What payment methods can I use?

Where can I redeem a promotional code?

Will my puzzle come with a guide to help me solve it?

What kind of box designs can I choose?

Where do I find the invoice for my order?

Is ordering online secure?

Is my personal information protected?

I have a tax exemption - how do I order?

Ordering & Payment Methods

Can I have a different shipping address than my billing address?

When will my order be delivered?

Can I check the status of my delivery?

My order is a gift - can you speed up my order?

Can I pick up my order in person?

What are the shipping costs?

Which courier delivers my package?

I can't find my order - what do I do?

Shipment & Delivery

Can I get a refund if I do not like my photo puzzle?

How do I report an issue with my order?

Replacements & Refunds

How do I contact Customer Service?

How long will it take Customer Service to respond?

Can you check or edit my photo for me before I create my puzzle?

My puzzle is missing pieces - what should I do?

Can I order puzzles for my company or employees?

Can I place a bulk order?

I'm an artist. Can I sell your puzzles with my art?

Who should I contact for media requests?

Do you offer samples?

Can I cancel my order?

What happens if I receive the wrong puzzle?

Customer Service

Which picture color mode is required?Updated 2 months ago