Customer Service
Learn about customer service, media requests and other special inquiries.
How do I contact Customer Service?
To contact us, you can use the contact form on our website or reach out through our support chat. If you've already placed an order, we recommend using the support chat - in some cases, it can prompt you to provide information we'll need to assist yo
How long will it take Customer Service to respond?
Please allow 1-2 business days after contacting us to receive a response. Our Customer Service hours are Monday to Friday from 8 am to 4 pm ET. All requests are processed in the order in which they are received. *Please note that responses may take l
Can you check or edit my photo for me before I create my puzzle?
We can't edit your photo, but we're happy to check your photo for you! When contacting us, please send the photo you want to use and let us know which size puzzle you'd like to create.
My puzzle is missing pieces - what should I do?
We know how frustrating it is when a puzzle is missing pieces! While we do our best to ensure every puzzle arrives with every piece, occasionally a puzzle will arrive missing pieces. Before reaching out to customer service, we ask that you please com
Can I order puzzles for my company or employees?
Absolutely! Customized puzzles make excellent gifts. Whether you choose to simply use your logo or create an engaging collage, we're happy to help. For quantities of 50 or more, please reach out to [email protected]. Please note that currently we do
Can I place a bulk order?
Yes! For quantities of 50 puzzles or more, please contact customer service. To qualify for bulk ordering, puzzles must be the same size, use the same image, and be shipping to the same destination. Currently, we do not support removing or replacing o
Can I reorder a puzzle?
It depends! If you ordered after October 15, 2025 and were logged into your account at the time, then you can reorder. Simply log in to access your account, select Orders, then click the Reorder button next to the puzzle you'd like to purchase again.
I'm an artist. Can I sell your puzzles with my art?
Yes, you can! You may create a puzzle with any image that you own the rights to. The easiest and most cost-effective way of doing this is to figure out how many puzzles you need, then place an order for them all at once. For quantities of 50 or more
Who should I contact for media requests?
For media requests and any inquiries related to collaborations, partnerships, or sponsorships, please reach out to our Customer Service using our contact form. Include as many details as possible, and we'll get your request to the right person!
Do you offer samples?
In certain cases, we can offer a sample puzzle. Please reach out to customer service for assistance.
Can I cancel my order?
We strive to produce and ship orders as quickly as possible. Because of this and every puzzle being a unique product, the ability to cancel orders is very limited. If you created an account and were signed in when you placed your order, you have 1 ho
What happens if I receive the wrong puzzle?
While it's very rare, mistakes can happen. If you receive the wrong puzzle, please contact us.